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At Healthcare of New Zealand, we are proud to have developed the skills, experience and expertise to deliver a wide variety of services to a diverse range of clients.
We pride ourselves on being a national organisation with local knowledge. We have been providing New
Zealanders with quality support for almost 20-years and are Aotearoa's largest provider of health and disability services.
We currently promote the health and independence of more than 17,000 people by combining national best practice with our knowledge of local communities. We have grown rapidly since we first started providing health support in 1988 and we are continuing to build our capabilities to ensure that we can deliver the services required today and in the future.
Our aim is to be New Zealand’s best value provider. We want a fair return for a fair service and to ensure this we operate in a financially open, transparent way. If we are transparent in our contracting arrangements and can negotiate a reasonable return with funders, we can operate a sustainable business with fair wages for staff and high quality service delivery.
Our innovative client management system (GoldCare) features case management, business intelligence, custom workflows and the ability to develop support plans tailored to meet each individual’s needs. Its advanced features mean that key aspects of client's progress, such as wound healing, can be objectively monitored.
GoldCare enables us to efficiently manage budgets and invoices and to audit and monitor our services to provide measurable outcomes. It is supported internally by our experienced IT team and externally 24-hours a day by its developer.
Our workforce of more than 5,500 people is the backbone of our organisation. We are committed to our staff and are proud to employ passionate and capable people in all areas of our organisation.
Our workforce is comprised of community support workers, nurses, behavioural specialists, physiotherapists, accountants, human resource advisors, students, communicators, doctors, administrators, teachers, needs-assessment specialists and people returning to the workforce. We also use allied health professionals –- such as occupational therapists, doctors, physiotherapists and psychologists –- where needed, to ensure that our clients with complex needs receive effective support.
Our staff have the ability to provide a continuum of care, which means that we can support clients even if their condition changes. This eliminates the stress that changing providers would cause.
We can fully meet our client's needs, from housework to complex health care, which improves their support continuity and removes the confusion they might experience having more than one provider.
Our staff are out most valuable asset and we're committed to supporting them to become the best they can be. Our learning and development programme increases the opportunities open to them throughout the health and disability sector.
We encourage our employees to develop their skills and learn new ones. We have a range of learning programmes available, from compulsory induction courses to opportunities to gain nationally recognised certificates and diplomas.
We have established a professional development and recognition programme (PDRP) for our nurses that has a competency framework for assessing their levels of practice. This, combined with our new nurse practitioner and nurse consultant positions ensures that our nursing services are of the highest standard.
We are constantly seeking to improve our efficiency and the quality of our service delivery. We are actively engaged in innovative trials to assess the use of new technology and Telehealth models.
Our strong infrastructure means that we have the capability to work in partnership with funders to develop innovative, responsive and complex service solutions quickly and effectively.
Our clinical governance group provides strategic leadership around the risk management, safety, quality and effectiveness of our clinical support. The group provides best practice policies and guidelines in the areas of infection control, medication management and care delivery.
Clinical governance integrates all our client-related clinical activities into one strategy which promotes collaboration and team-work and reduces variations in practice.
We are committed to providing safe, quality support. We are the first national provider of home and disability support services to achieve Standards New Zealand Certification for all our branches.
We constantly strive to maintain and exceed these standards and all our services are subject to a rigorous internal audit process which ensures we achieve quality improvement.
